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12 January 2012    Got A Question? Call 01234 855 833
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Terms and Conditions

Ordering
All orders on this website are subject to the terms and conditions outlined below and in addition to the terms and conditions of Stamp Addicts, a copy of which is available upon request. We accept online orders for delivery to UK mainland, Northern Ireland, UK offshore, Republic Of Ireland addresses and most European addresses. For all other destinations please call us on +44 1234 855833.

Delivery
We aim to despatch all orders within 48 hours and if it is going to be any longer we will endeavour to contact you.  Postage on UK orders under £50 is charged at £1.50, for UK orders over £50 postage is free.  For all International orders postage is charged at cost. As an indication the following delivery times can be expected although we cannot guarantee these timescales as items can get delayed in transit.  If it is necessary to return goods to us we try to make this as straight forward as possible.

Our Mistake
Occasionally we may make an error in your order. If this is the case we will send out the correct item out to you with no additional carriage charge. We will also credit any return postage for the incorrect item.

Damaged Goods
We check all items before they are despatch to ensure they are in perfect condition. If damage happens in transit please call us on 01234 855833 within 48 hours of the delivery. Please have your order number to hand and let us know which items are damaged. We will replace the damaged items free of charge.

Your Mistake / Changed Your Mind
If you wish to return products that have no fault with them then we reserve the right to charge a restocking fee of 20%. This is due to the administration costs and credit / debit card surcharges that are incurred in processing the order. You are responsible for returning the items to us in perfect condition at your expense. Please ensure you pack the items properly as if any item is damaged it will not be accepted for return. Carriage charges cannot be refunded once the order has been despatched from Stamp Addicts.

Shortages
We keep good stocks of all ranges but occasionally products may be out of stock. If this is the case the packing sheet will show the expected delivery time of the missing items.

Picking Errors
If your order is missing any items please contact us within 48 hours of delivery. When calling us please have to hand the order number. Also please advise us if there was any damage to the parcel packaging. Where applicable we will replace any missing items. If we are not notified within 7 days of a picking error we cannot replace missing items.

Stock
Our website does not hold real time stock levels.  For order that contain items that are currently out of stock the order will be held until all items are available. If this time period is more than 48 hours from the time of order we will send out all items that are in stock and the additional items will follow as soon as stock is available. If this period exceeds 7 days we will contact you with the option to cancel without surcharge.

Payment
Payment can be made by Visa, Visa Debit, MasterCard, Maestro and American Express cards as well as cheques (must clear before order despatched), Paypal, postal orders or cash. Do not send cash in the post, cash is only accepted for over the counter sales. We do not offer credit accounts. As standard payment can be made in British Pounds Sterling only.

Ownership Of Goods
All goods remain the property of Stamp Addicts until full payment has been made in full.

Free GiftsThroughout the year we have free gift offers on the website. To qualify the customer must meet the specified minimum spend for the order. All free gifts are subject to stock and are limited to one per customer regardless of number of times orders are placed in the offer period. We reserve the right to substitute the specified item for an alternative that is equal or greater in cost than the originally advertised product. Free gifts are despatched with orders. There is no cash alternative to free gift offers.

Customer Comments
We welcome comments from existing, new or potential customers. If we have done a good job or you feel we could have done better please do let us know. Maybe you have a comment about the website or a product. You can call us on 01234 855833 or email us as info@stampaddicts.co.uk. We will reply to all comments made.

Privacy
All information that is gathered by this website either passive or by request will be kept within Stamp Addicts. It is company policy to adhere to the Data Protection Act.

Copyright
All content, including text, product descriptions and product photography is copyright Stamp Addicts 2011. No part of this website may be used without the prior written consent of the senior management of Stamp Addicts. Any copying of information without prior consent will be dealt with through legal channels. If you wish to request permission please email info@stampaddicts.co.uk.

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Stamp Addicts Unit 5A, Lyon Close, Woburn Road Industrial Estate, Kempston, Bedfordshire, MK42 7SB
Copyright 2009 Stamp Addicts